We appreciate and value your opinion.

At BVHC we strive to meet the needs of our patients with care and dignity. We welcome your feedback on our facility, staff, and services. We acknowledge that your insights help us to be the best we can be. Thank you for your participation!

Primary Care Provider

For the following five areas, please chose 'always, usually, sometimes, never, or if it does not apply to you' for each statement listed.

Access

I am able to schedule a routine care appointment on the day that I need to

I am able to schedule an urgent care appointment on the day I need to

My healthcare questions are answered as soon as needed when calling during office hours

My healthcare questions are answered as soon as needed when calling after office hours

I see the provider/healthcare team within 30 minutes of my appointment time

I am able to see my primary care provider

Communication Provider/Health Center Staff

My provider listens, shows respect and is sensitive to my cultural beliefs

My provider/healthcare team spends enough time with me/family

My questions are answered in a way I can understand

My provider gives easy to understand instructions for taking care of my health problems or concerns

The healthcare team listens, shows respect and is sensitive to my cultural beliefs

The healthcare team gives easy to understand instructions for taking care of my health problems or concerns

Care Coordination

My provider/healthcare team seem to know important information about my medical history

My provider/healthcare team notifies me of my test results

My provider/healthcare team seem informed and up to date about the care I receive from my specialist

Self Management

My provider/healthcare team and I discuss specific health goals for me

My provider/healthcare team ask if there are things that make it hard for me to take care of myself

My provider/healthcare team talks about the pros and cons of each choice for my treatment/healthcare

I can manage my health better because of what I learn from BVHC

Overall

I am satisfied with my healthcare at BVHC

I would refer my family and friends to BVHC

What we do well

Suggestions for improvement